Director of Call Center Operations, Bureau of Customer Support

City of New York

in data scientist
Queens, NY
août 22, 2026
$98159 - $112883

Job Overview

  • Date Posted
    août 22, 2026
  • Location
    Queens, NY
  • Offered Salary
    $98159 - $112883
  • Expiration date
    octobre 24, 2026

Job Description

Director of Call Center Operations, Bureau of Customer Support at City of New York in Queens, NY. Review the role details, requirements and application information before applying.

Job details

  • Company: City of New York
  • Location: Queens, NY
  • Salary: US$98159 – 112883 per year
  • Posted or updated: 2026-09-23
  • Source: Careerjet

Job description

assurance findings, and service utilization data to identify trends, assess program effectiveness, and develop evidence-based…, analyze quantitative and qualitative data related to call volume, average handle time, queue performance, and customer

Application deadline: 2026-10-24

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